Our Vision

Our vision is of:

“A great community with a strong sense of belonging”

This encapsulates the importance we give to:

•        Serving our community.
•        Supporting the community’s aspirations. 
•        Fostering a sense of ownership.
•        Pride in the local area.

Our Values

Values are important to us as they guide our behaviours and highlight where we focus our energy and commitment. We reviewed these at a Strategy Day in December 2019. 

• Going the extra mile:- a key part of our customer service and one which we know is appreciated hugely. 
• Thinking positively:- we are a “can do” organisation and where we make mistakes we always learn from them.
• Showing appreciation: - we employ 21 members of staff and we encourage appreciation from customers and colleagues alike.
• Empowering others:- we believe in letting our staff get on with the job and maximising their responsibility without being micro managed.
• Not forgetting the important things:- as a registered social landlord we must operate within a tight regulatory regime and ensure compliance and our systems of assurance are maintained at all times.
• Spending wisely: - we are always mindful that our financial resources come almost entirely from rents our tenants pay. Capital subsidy from the government is taxpayer’s money so we also have a commitment to transparency and thrift.