Tenant Satisfaction Survey

Tenant Satisfaction Survey 2024

Every three years we carry out a survey of all of our tenants to find out what you think about the services we provide and how these might be improved in the future. As a result, we are asking Knowledge Partnership, who are independent market researchers, to carry out a Tenant Satisfaction Survey on our behalf.   

 For this year, Knowledge Partnership will be carrying out the survey using a face-to-face method.  If you are visited as part of the survey, Knowledge Partnership’s interviewers will come to your property and provide proof of identity before beginning the survey. It is your decision whether you want to participate or not, but we want to hear from you. 

 Interviews will take place over September and October. During the survey, the interviewer will ask a series of questions lasting no longer than 15 minutes. Visits will be made Monday to Friday (10 am to 7:30 pm), Saturday 11am to 6pm, and Sunday 12pm to 5pm. Knowledge Partnership will delete any personal information two months after the completion of the survey and will only pass anonymised data to the Association. 

 However, if don’t want to be surveyed, or if you wish to participate but you do not want to be visited by an interviewer, please let Knowledge Partnership know by calling 0131 356 0385 or email surveys@kpartners.co.uk.  We hope that you can help us by taking part and would encourage your participation.